Returns & Refunds Policy

Effective Date: September 25, 2026

At Church in Miniature, we want you to be confident in the products you purchase through our website. We understand that occasionally an item may arrive damaged, an incorrect product may be sent, or a purchase may simply not work out as expected.

Because products offered through Church in Miniature may be sold and fulfilled in different ways, the return process depends on how and where the product was purchased.

Products available through Church in Miniature generally fall into four categories:

Affiliate Products – Products purchased directly from another company after following a link from Church in Miniature.
Supplier-Fulfilled or Dropshipped Products – Products purchased from Church in Miniature but shipped directly to you by one of our suppliers.
Church in Miniature–Fulfilled Products – Products purchased from Church in Miniature and shipped directly by us.
Made-to-Order or Print-on-Demand Products – Products such as apparel, bags, accessories, and other merchandise that are created specifically after an order is placed, including products fulfilled through Printify.

Please review the sections below to determine which return requirements apply to your purchase.

1. Affiliate Products and Purchases Made on Other Websites

Church in Miniature may provide affiliate links or other links to products offered and sold by third-party companies.

If you follow one of these links and complete your purchase on another company’s website, your transaction is with that company and not with Church in Miniature.

Church in Miniature does not process the payment, fulfill the order, determine shipping terms, approve returns, or issue refunds for these purchases.

Any return, exchange, cancellation, missing-item claim, damaged-item claim, or refund request must be made directly with the company from which the product was purchased and will be governed by that company’s return and refund policies.

Church in Miniature may receive a commission from qualifying purchases made through certain affiliate links. This does not make Church in Miniature the seller or merchant of record for those transactions.

2. Products Purchased Directly From Church in Miniature

The remainder of this policy applies to products where the order and payment were completed directly through the Church in Miniature website.

This may include:

Supplier-fulfilled or dropshipped products
Products shipped directly by Church in Miniature
Made-to-order or print-on-demand merchandise, subject to the additional restrictions described below

Unless a different policy or return period is disclosed on the product page, during checkout, or with your order, eligible standard products may generally be returned when a return request is submitted within 30 days of purchase.

Submitting a return request does not automatically approve the return.

A Return Authorization must be issued before any product is mailed back.

3. Return Authorization Required

All eligible returns for products purchased directly from Church in Miniature must receive prior authorization.

To begin a return, visit our Contact Us page and complete the Return Authorization form.

Please provide the information requested on the form, which may include:

Your name
Email address used for the order
Order number
Product name
Reason for the return
Description of the issue
Photographs when the item is damaged, defective, incorrect, or otherwise requires inspection

If your request is approved, we will provide return instructions and, where applicable, a Return Authorization or RMA number.

Do not send a product back before receiving return instructions from Church in Miniature.

This requirement is particularly important for supplier-fulfilled products because the correct return location may be different from the address printed on the package you received.

4. Returning an Authorized Product

Once a return has been authorized, the product generally must be shipped within 7 business days of the date the Return Authorization is issued, unless we provide different instructions.

When physically returning an item, please include either:

A copy of the packing slip; or
A copy of your order confirmation or other documentation containing your order number

If a Return Authorization or RMA number has been provided, include it as instructed.

Products returned without authorization, returned after the applicable deadline, or shipped to an incorrect location may be refused or may experience significant processing delays.

5. Condition of Returned Products

Unless the return involves an eligible damaged, defective, or incorrect product, merchandise must generally be returned in new, unused, and undamaged condition.

The product must, when applicable:

Be unused
Be unaltered
Be in its original condition
Include its original manufacturer or vendor packaging
Include all packaging materials
Include all accessories, components, documentation, and parts
Include every item when the product was originally sold as a set
Be disassembled if the product was originally delivered disassembled
Be free from damage resulting from misuse, neglect, modification, improper installation, or improper handling

Products that do not meet these requirements may not qualify for a refund.

6. Supplier-Fulfilled and Dropshipped Products

Some products purchased directly from Church in Miniature are stored, packaged, and shipped by independent suppliers.

Even when the product was shipped by one of our suppliers, customers should begin the return process through the Church in Miniature Return Authorization form.

Please do not independently contact a supplier or ship merchandise back to a supplier unless we instruct you to do so.

We will coordinate the applicable return process with the supplier.

Supplier return requirements may vary and may include different rules regarding:

Return eligibility
Return deadlines
Product condition
Original packaging
Restocking fees
Return shipping
Return addresses
Damaged or defective merchandise
Refund procedures

When a supplier has product-specific requirements that differ from our general policy, those requirements may apply to that particular product when properly disclosed.

7. Products Shipped Directly by Church in Miniature

Eligible products that are stocked and shipped directly by Church in Miniature are generally subject to our standard 30-day return period, unless otherwise stated.

Return Authorization is required before the product is sent back.

When the return is based on customer preference, ordering error, change of mind, or another reason not caused by Church in Miniature, the customer is generally responsible for return shipping.

Products must satisfy the condition and packaging requirements described in this policy.

8. Made-to-Order, Print-on-Demand, and Printify Products

Certain Church in Miniature merchandise—including apparel, bags, accessories, and other branded products—may be manufactured or printed specifically after your order is placed.

Because these products are made specifically for an individual order, they are subject to additional restrictions.

Change of Mind, Size, Color, or Variation

Made-to-order and print-on-demand merchandise generally cannot be returned or exchanged because of:

Selecting the wrong size
Selecting the wrong color
Selecting the wrong variation
Ordering the wrong product
Changing your mind
Personal preference

Customers should carefully review product descriptions, measurements, sizing charts, colors, personalization information, and available variations before completing an order.

Damaged or Defective Made-to-Order Products

If a made-to-order or Printify product arrives:

Damaged
Defective
Misprinted
Incorrectly manufactured
Incorrectly fulfilled

please submit the Return Authorization form within the applicable claim period.

Photographs or other documentation may be required.

Depending on the circumstances, an approved claim may result in a:

Replacement
Reprint
Refund
Other appropriate resolution

Do not return a Printify or made-to-order product unless Church in Miniature specifically instructs you to do so.

A physical return may not always be necessary.

9. Damaged, Defective, or Incorrect Products

If a product purchased directly from Church in Miniature arrives damaged, defective, or incorrect, please report the issue to us within 10 days of delivery whenever reasonably possible.

Use the Return Authorization form on our Contact Us page.

We may request photographs showing:

The product
The damage or defect
The shipping box
Internal packaging
The shipping label
Any other information reasonably necessary to evaluate the problem

Please retain the product and all packaging materials until the claim has been resolved.

When an incorrect item was sent or an eligible product arrived damaged or defective because of a fulfillment error, Church in Miniature or the applicable fulfillment provider will generally cover the authorized return shipping costs when a return is required.

Do not purchase return postage expecting reimbursement unless we have first instructed you to do so.

10. Missing Items

If something is missing from an order purchased directly through Church in Miniature, please contact us within 10 business days of the marked delivery date.

Please provide your order number and identify the missing product.

After reviewing the order and shipping information, an eligible missing-item claim may result in:

Shipment of the missing product
A replacement
A refund
Another appropriate resolution

Claims submitted substantially after the delivery date may be more difficult to verify.

11. Non-Returnable Products

Unless otherwise required by applicable law, the following products are generally not eligible for return:

Personalized products
Customized merchandise
Made-to-order products except for qualifying manufacturing defects or fulfillment errors
Print-on-demand products returned because of size, color, variation, or change of mind
Blessed religious articles
Gift cards
Digital products or downloads once delivered or accessed
Clearance or final-sale merchandise identified as non-returnable
Products subject to health, hygiene, or safety restrictions once opened or used
Products damaged through misuse, neglect, alteration, or improper handling
Products missing required accessories, components, or portions of a set
Products returned after the applicable return period
Products specifically identified as non-returnable before purchase

Blessed Items

Religious articles that have been blessed are not eligible for return.

If you have a blessed religious article that you no longer wish to keep, we encourage you to consider giving it to a parish, religious organization, family member, or another person who may appropriately use it rather than disposing of it.

12. Return Shipping Costs

Unless otherwise stated, the customer is responsible for return shipping costs when a return results from:

Change of mind
Customer ordering error
Incorrect size selection on eligible standard merchandise
Incorrect color or variation selection on eligible standard merchandise
Personal preference
Another reason not caused by Church in Miniature or the fulfillment provider

When Church in Miniature, our supplier, or fulfillment provider sent an incorrect product or an eligible item arrived damaged or defective, we will provide instructions concerning return shipping.

When we determine that we are responsible for an approved physical return, return shipping will generally be covered by us or the applicable fulfillment provider.

13. Non-Refundable Charges

Unless otherwise required by law or specifically stated, the following charges are generally non-refundable:

Original shipping charges
Customer-paid return shipping
Gift wrapping charges
Rush or expedited shipping charges
Optional shipping or order-protection charges
Other services that were already provided as part of the completed order

If Church in Miniature later offers an optional shipping or package-protection service, the cost of that protection itself may be non-refundable even when a covered product claim is approved.

Terms of any optional protection program will be provided at checkout or through the applicable program terms.

14. Refund Processing

When a physical return is required, we must receive and inspect the authorized return before issuing a refund.

We cannot issue a refund for an item that was required to be returned but was never received.

Once the returned product has been received, inspected, and approved, we will generally process the refund within 7 business days.

Approved refunds will normally be issued to the original payment method used for the purchase.

After Church in Miniature issues the refund, your bank, credit-card company, PayPal, Stripe, or other financial institution may require additional processing time before the funds appear in your account.

Church in Miniature does not control processing times imposed by banks or payment providers.

15. Refund Amount

Where applicable, an approved refund may be reduced by properly applicable charges such as:

Non-refundable original shipping charges
Customer-responsible return shipping
Restocking fees disclosed for applicable supplier-fulfilled products
Missing components or accessories
Damage caused by the customer
Other charges disclosed before purchase or permitted under the applicable return terms

No deduction is intended to limit consumer rights provided by applicable law.

16. Exchanges

Church in Miniature does not currently offer direct exchanges as a standard return method.

If you would like a different eligible product, size, color, or variation, you should generally:

Request a return authorization for the original eligible product.
Complete the approved return.
Place a new order for the desired product.

This allows the replacement product to be processed without waiting for the returned product to complete the entire refund process.

Made-to-order and Printify products generally cannot be exchanged because a new item must be individually manufactured.

17. Holiday Return Extension

To make holiday gift purchases easier, eligible standard products purchased between November 1 and December 31 may generally be returned through January 30 of the following year.

The holiday extension does not make an otherwise non-returnable product eligible for return.

The extension generally does not apply to:

Personalized products
Customized products
Made-to-order products
Print-on-demand products
Blessed items
Digital products
Gift cards
Final-sale products
Other products specifically identified as non-returnable

All other applicable return requirements remain in effect.

18. Order Cancellations

Orders that have not yet shipped or entered fulfillment or production may be eligible for cancellation.

If you want to cancel an order, please contact us as soon as possible.

Cancellation cannot be guaranteed.

Once an order has entered fulfillment, been shipped, or entered production, cancellation may no longer be possible.

If the product is eligible for return, you may need to receive the order and complete the standard return process. Applicable return shipping costs may apply.

Personalized, Custom, and Made-to-Order Products

Personalized, customized, print-on-demand, and made-to-order merchandise generally cannot be cancelled once production has begun.

Because production may begin shortly after an order is submitted, please carefully review your order before completing checkout.

Please also review our separate Cancellation Policy for additional information.

19. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

If a package cannot be delivered because an incorrect or incomplete address was provided, the customer may be responsible for:

Additional shipping charges
Reshipping costs
Return-to-sender charges
Other applicable carrier or supplier charges

Refunds or replacements are not guaranteed when the product was correctly produced and shipped to the address supplied during checkout.

20. Refused or Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically qualify an order for a refund.

If a package is returned because:

Delivery was refused
The customer did not retrieve the package
The shipping address was incorrect or incomplete
Delivery could not be completed for reasons outside our control

we will review the circumstances before determining whether a refund is available.

Applicable shipping and return charges may be deducted from an approved refund when permitted.

21. Lost or Stolen Packages

If tracking indicates that a package has been lost in transit, please contact us so that we can review the shipment and applicable carrier or supplier procedures.

If tracking indicates that a package was delivered but you cannot locate it, please notify us promptly.

Resolution of lost, stolen, or missing packages may depend on:

Carrier records
Tracking information
Supplier procedures
Shipping address accuracy
Any optional shipping protection purchased with the order

We cannot guarantee replacement or reimbursement for every package reported missing after confirmed delivery, but we will review eligible claims and assist when reasonably possible.

22. Optional Shipping or Order Protection

Church in Miniature may occasionally offer optional shipping or order protection during checkout.

When offered, coverage, exclusions, claim deadlines, and eligibility will be governed by the terms presented with that protection.

Unless otherwise stated, the fee paid for optional protection itself is generally non-refundable.

Optional protection does not cover products shipped to an incorrect address supplied by the customer unless the applicable protection terms specifically state otherwise.

Any optional protection fee generally does not count toward a minimum-purchase requirement for a free-shipping promotion unless specifically stated.

23. Fraudulent or Abusive Return Activity

Church in Miniature reserves the right, where permitted by law, to deny a return, refund, replacement, or other accommodation when there is reasonable evidence of fraudulent or abusive activity.

Examples may include:

False claims regarding damaged merchandise
False claims regarding missing merchandise
Intentional damage
Returning a product different from the item purchased
Repeated misuse of the return process
Manipulation of shipping information
Fraudulent payment disputes
Other deceptive return activity

Nothing in this section limits consumer rights that cannot legally be waived.

24. Consumer Rights

Nothing in this Returns & Refunds Policy is intended to eliminate, restrict, or waive any consumer rights or remedies that cannot legally be limited under applicable federal, state, or local law.

Depending upon your location and the nature of the transaction, additional consumer protections may apply.

25. How to Request a Return

For products purchased directly through Church in Miniature, please:

Visit our Contact Us page.
Complete the Return Authorization form.
Provide your order information and reason for the return.
Upload photographs if the product is damaged, defective, or incorrect.
Wait for return authorization and instructions.
If a physical return is required, ship the product within 7 business days of receiving authorization.
Include your packing slip, order information, and Return Authorization information as instructed.
Keep your shipping receipt and tracking information until the return and refund are complete.

Do not send products back before receiving authorization.

For products purchased through an affiliate link on another company’s website, contact the company from which you completed the purchase.

26. Changes to This Policy

Church in Miniature may update this Returns & Refunds Policy periodically.

The current version will be posted on our website along with the applicable effective date.

Unless otherwise required by law, changes generally apply to purchases made after the revised policy becomes effective.

27. Contact Us

If you have questions concerning a return, refund, damaged product, incorrect product, missing item, or order problem, please visit our Contact Us page.

Church in Miniature

Return requests for purchases made directly through Church in Miniature should be submitted through the Return Authorization form so that we can review your order and provide the proper return location and instructions.